TERMS & CONDITIONS

General

Please read through the terms & conditions before placing your order.

Access to and use of this website and/or placing an order, you are subjected to the following terms, conditions and notices (the "Terms of Service") for Trendy Confessions (the "Website")

By using this website, you are agreeing to all of the Terms of Service, which may be updated from time to time. You should check this page regularly to be informed of any changes that has been made.

We reserve the right to withdraw or amend the Terms of Service without notice. We will not be liable for any reason this Website is unavailable at any time or for any period.

If there is any queries relating to the Terms of Service, please e-mail our customer service team at info@trendyconfessions.com

 

Terms of Sale

When you place an order on our Website, you are offering to purchase a product and subjected to the following terms and conditions.

An acknowledgement e-mail confirming receipt of your order will be sent to your e-mail address provided after an order has been placed. This e-mail is only an acknowledgement and will not constitute acceptance of your order. To confirm acceptance of your order, an additional e-mail stipulating so will be sent.

Once your order has been confirmed, we will not be able to make any cancellations or amendments to your order. Kindly ensure all items selected and details provided are correct before completing your checkout.

Trendy Confessions reserve the right to refuse, reject or cancel an order. This may be a result from one of the following:

  • The item ordered is no longer available
  • Payment is not made within 1 day (24 hours) of order placed
  • Inability to obtain authorisation of payment
  • The identification of an error within the production information, including price or promotion
  • Shopper have displayed poor transaction history (i.e. not fulfilling payment for orders placed repeatedly)

 

Payment

We accept bank transfers and cash deposits to our Malayan Banking Berhad (MBB) and CIMB accounts.

Credit card or debit card payments are also acceptable via Paypal. Shoppers will not be charged for any additional credit card and/or service charges by Paypal. (Click here for more information regarding Paypal: https://www.paypal.com/my/webapps/mpp/home)

Please take note that every shopper have a grace period of 24 hours (1 day) upon placing an order to make payment for the items confirmed and accepted by Trendy Confessions.

Payments that are unfulfilled within the stipulated grace period will result in the invoice void and said item(s) will be made available on the website again. Shoppers will be notified of the cancellation.

 

Deliver

Fulfilled orders will be shipped out from Monday to Friday. All packages will be sent via Pos Laju courier service.

Please note that Pos Laju operates and make deliveries from Monday - Saturday (except for the first Saturday of every month).

Shoppers will receive an e-mail notifcation once the fulfilled order has been dispatched. Packages can be traced via Pos Laju website. Please allow 24 hours from receipt of e-mail notfication before tracking the package.

Trendy Confessions will not be held responsible for any lost package or damaged goods en route delivery by Pos Malaysia.

Please take note that an order cannot be canceled or amended after it has been dispatched.

 

Returns, Exchanges and Refund Policy

Returns, exchanges or a refund is applicable when:

  • Wrong item has been sent out to the shopper
  • An item received is defect in sewing or stained

Please drop us an e-mail at info@trendyconfessions.com with refund and/or exchange request within 3 days of receiving the item(s) ordered. Kindly attach images or other supporting documents to help ease the refund process.

Shoppers will have to borne all postage costs for exchanges.

Refunds will be converted to store credit for all shoppers.

 

Description of Items

All item(s) will be described as close as possible to the actual product.

Please take note that all measurements and photos representing our items are subjected to change and/or might not represent the actual product.

 



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